Staňte se naším zákazníkem. Je to snadné.

Získat MAKRO kartu

Terms and Conditions

The company MAKRO Cash & Carry ČR s.r.o.
Registered: In the Municipal Court in Prague, section C, insert no. 83051, registered office at Jeremiášova 1249/7, 155 80 Praha 515, Czech Republic
Company Registration Number: 26450691, Tax Registration Number: CZ26450691

General and Specific Terms and Conditions of the company MAKRO Cash & Carry ČR s.r.o.
effective from 01/ 01/ 2014

1. In General
1.1. The company MAKRO Cash & Carry ČR s.r.o., with registered office in Praha 5, Jeremiášova 1249/7, Czech Republic (hereinafter "MAKRO") is a business company which arranges the sale of goods in its wholesale centres, in the form of cash and carry, to registered business entities and corporations (hereinafter "Customers"), which concluded a registration contract with it and to which it has issued customer cards, and with which it has therefore concluded a Sale Contract which is governed by these Terms and Conditions.

1.2. MAKRO shall issue a customer card to a Customer after the conditions for its issue have been fulfilled, to no more than five of the Customer's authorized representatives - stipulated natural persons (card holders).  Any possible exceptions, in justified cases, shall be decided on by MAKRO's management.

1.3. The card holder is stipulated exclusively by the Customer, i.e. the person authorized to act on their behalf.
All purchases realized on the basis of the issued customer card are made on the Customer's behalf and on their account.

1.4. The Customer is entitled to purchase goods and other services offered in MAKRO's wholesale centres, in connection with their business, on the basis of the card issued to the holders stipulated by them.

2. Conditions for Registration and the Issue of a Customer Card

2.1. The wholesale centre's Customer Department shall issue new Customers, corporations and business entities which perform their business activity on the basis of the Trade Act or on the basis of another authorization, with a non-transferable customer card on the basis of the registration application and after: 

  • presentation of the original trade authorization (trade certificate, concession certificate or other authorization);
  • presentation of proof of active business activity (issued invoice, bank statement)
  • filling in of registration application and consent to these MAKRO Terms and Conditions
2.2. In the event of loss or change of authorized holder, or other cases agreed by the authorized worker, the wholesale centre's Customer Department shall issue a new card for the fee which is set forth in MAKRO's current price list.

2.3. MAKRO remains the owner of the card, and is entitled to block or withdraw the card under stipulated conditions.

2.4. MAKRO shall decide on the possible issue of a new customer card to a Customer whose card was previously blocked on the basis of a written application.

2.5. An entity with one identification number may conclude only one registration. Any possible exceptions, in justified cases, shall be decided on by MAKRO's management.

2.6. MAKRO is entitled to issue cards other than standard customer cards, which define narrower conditions for cooperation.

3. Cancellation of Registration, and Withdrawal from the Sale Contract by MAKRO
3.1. MAKRO's Registered Customers who:

a) request the blocking of the customer card themselves, or
b) misuse the customer card, or knowingly or unknowingly allow its misuse by a third party, or
c) in the event that the card holder or person invited to use the customer card by its holder is demonstrably caught stealing in MAKRO's wholesale centre, or
d) they fail to realize the purchases and fail to reach the turnover limit in the wholesale centres stipulated by MAKRO during the period stipulated by MAKRO, or
e) repeatedly fail to observe MAKRO's safety measures, or
f) terminate or interrupt their business activity, or
g) otherwise grossly breach their commitments or obligations arising from the contractual relationship, or intentionally or negligently cause harm to MAKRO or its good reputation, directly or in conjunction with it, or act in conflict with good morals or standard business practices, MAKRO shall block the customer card and withdraw from the contract with the Customer.

3.2. If the customer card is not collected by the wholesale centre's Customer Department for the afore-mentioned reasons, then the Customer is obliged to return the card to MAKRO without undue delay after it is blocked, otherwise MAKRO is entitled to request the reimbursement of costs connected with the recovery of the card, and compensation for possible damage.

3.3. If MAKRO's Customer terminates or interrupts their business activity for any reason, then they are obliged to inform MAKRO of this fact and return the card to MAKRO without undue delay, otherwise MAKRO is entitled to demand its release, together with the reimbursement of costs incurred in relation to authorized holders.

3.4. MAKRO is also entitled to block the card for other reasons, without a withdrawal from the contract (e.g. in connection with notification of an uncollected claim, important message for the Customer etc.)

3.5. Changes in the registration may be made exclusively by the registered business entity, or the person authorized to act on the business entity's behalf. In the event that the change in the registration is requested by any authorized holder of the customer card, it shall be understood that they are acting thus on the basis of a proper authorization from the Registered Customer. The Customer hereby authorizes the person they stipulate as the card holder to deal with MAKRO in the afore-mentioned extent.

4. Specific Terms and Conditions
4.1 In its wholesale centres, MAKRO particularly reserves the right to:
a) refuse entry and purchase to, and block the customer card of, persons who upon entry to the wholesale centre fail to demonstrate that they are the authorized card holder with another proof of identity (driving licence, identity card, passport etc.),
b) refuse entry to more than one person accompanying the customer card holder,
c) refuse entry to children under 12 years of age, mainly for safety reasons,
d) refuse entry to persons with personal luggage which exceeds the defined dimensions and which was not stored in the safety deposit boxes upon entry to the wholesale centre,
e) refuse entry to persons with cameras, video cameras or other objects which could endanger other persons and property in the wholesale centre,
f) inspect the that Customer's purchases were invoiced correctly before they exit the shopping centre,
g) collect data and information about Customers and their purchases,
h) make video recordings of the wholesale centre's operation over the course of the entire day,
i) transfer the ownership of the purchased goods only after the Customer leaves the wholesale centre.

4.2. Making video or audio recordings in MAKRO's wholesale centres is not permitted without the consent of the wholesale centre's director and the company management.

4.3. By providing their contact details, the Customer consents to the sending of marketing messages and business-operational information to the addresses provided by them, including electronic ones.

4.4. By consenting to these Terms and Conditions, the Customer also grants MAKRO, as the administrator, the right to process the supplied personal data, as well as the right to have it processed by MAKRO's contractual partners, as processors, for the purpose of providing information about MAKRO and its products and advertising activities, including the provision of samples for marketing purposes, i.e. offer of products and services, including the sending of information about organized events, products and other activities, as well as the sending of marketing messages by electronic means in accordance with the valid legislation, for the duration of the registration or until the withdrawal of this consent, whereby other data (for example transaction data) may also be assigned to this data. The Customer acknowledges and consents to the possibility of the provided personal data being processed and transmitted outside the territory of the Czech Republic, under the same conditions. The personal data may also be made available to and shared with other companies in the METRO AG concern, as well as MAKRO's contractual partners, including social network operators such as for example Facebook, Twitter, YouTube, Linkedin, Instagram, Pinterest, Vimeo, Snapchat etc., for the afore-mentioned purposes. Provision of the personal data is voluntary. The collection and processing of personal data shall be carried out under the conditions set forth in Act No. 101/2000 Coll., on the Protection of Personal Data, as amended (hereinafter "Act"). The Customer confirms that all of the supplied data is truthful, otherwise they are responsible for the consequences of false data. Furthermore, they confirm that they were properly informed about their rights, and thereby acknowledge that they have rights as per § 11 and 21 of the Act, i.e. in particular that the provision of data is voluntary, that they may withdraw their consent at any time, free of charge, by writing to MAKRO's address, that they have the right to access the personal data and the right to correct this personal data, block, delete or remove incorrect personal data, etc. If the Customer discovers that the processing of the provided personal data is in conflict with the protection of their private and personal life (e.g. that the processed data is inaccurate), or in conflict with the law, they may ask MAKRO to explain and rectify this situation. If the Customer's request is not accommodated, they have the right to turn directly to the Office for Personal Data Protection. If the Customer does not consent to further use of the provided data, they may request that the provided data be deleted from the database, at any time, by sending an e-mail to info@makro.cz, or writing to MAKRO's address.

E-commerce Terms and Conditions

E-commerce Terms and Conditions (hereinafter “Terms and Conditions“)

I. Sale of Goods via the “Online Range“ Service
The company MAKRO Cash & Carry ČR s.r.o. (hereinafter "MAKRO") offers its Customers with "Cash & Carry" registration (hereinafter "Customer") the "Online Range" service.
The "Online Range" represents a new sales channel of the defined MAKRO range via the website www.makro.cz, section "Online Range". The goods sold via this service are specifically labelled, categorized in the "delivery" mode, and delivered to the location specified by the Registered Customer in the relevant order (this service shall hereinafter be referred to as "e-shop service"). 
Within the scope of the "Online Range" service, MAKRO also enables its Registered Customers to i) create a "shopping list" including the current prices of the goods and their availability according to individual wholesale centres and ii) purchase the goods listed in the "shopping list" in MAKRO's wholesale centres.

II. Prices and Price Conditions
The current prices of the goods sold via the e-shop service are listed on the website www.makro.cz in the section "Online Range".
All of the prices of the goods are listed both ex VAT and including VAT.
The price of the goods does not include "carriage". The price of the "carriage" depends on the volume of the goods and the payment method. Information about the price of the "carriage" shall be available to the Customer as soon as individual requirements are entered in the e-shop service order, and shall be displayed in the order overview as a separate item. 

III. Availability of the Goods
The availability of the goods offered for sale via the e-shop service at www.makro.cz in the section "Online Range" is linked to stock levels. In order to ensure the availability of the goods to the largest possible number of registered MAKRO Customers, MAKRO is entitled to set maximum limits for the purchases of individual types of goods by one Registered Customer in advance.

IV. Purchase Contract, Risk of Damage, Ownership  
An order for goods delivered to MAKRO by the Registered Customer is a proposal to conclude a purchase contract.  
For the avoidance of any doubt, the purchase contract between MAKRO and its Registered Customer is concluded only when the goods purchased via the e-shop service are delivered by MAKRO to the location stipulated by its Registered Customer, and are simultaneously received by them.  Until the time of the delivery of the goods to the Registered Customer, and their receipt, no act on MAKRO's part may be interpreted as acceptance of the Registered Customer's offer.
All purchases of goods via the e-shop service are governed by the Terms and Conditions.
By concluding the purchase contract, the Registered Customer, as the purchasing party, confirms that they have familiarized themselves with the Terms and Conditions, and that they agree with them. The purchaser is sufficiently notified of the Terms and Conditions, and have the opportunity to familiarize themselves with them, before the order is actually realized.
MAKRO reserves the right to cancel a Registered Customer's order or part thereof before conclusion of the purchase contract, on the basis of an agreement with the Registered Customer, if a) the goods are no longer produced or b) the goods are no longer delivered or c) the price of the goods has changed significantly. If the Registered Customer has already paid the entire purchase price or a part thereof, then this sum shall be refunded to their account or address, and the purchase contract shall not be concluded.
The risk of damage to the goods is transferred to the Registered Customer at the moment they receive them. 
The Registered Customer acquires ownership rights to the goods at the moment the purchase contract is concluded and the entire purchase price of the goods is paid.   

V. Delivery and Receipt
When ordering goods via the e-shop service, the Registered Customer enters the delivery location for the goods they order. The goods are delivered to the main entrance of the building whose address was set forth in the Registered Customer's order as the delivery location.
MAKRO undertakes to strive to deliver at the agreed time, but bears no responsibility for a late delivery if it was caused by factors which, taking into account all circumstances, MAKRO could not have influenced without incurring unreasonable costs.
Only the Registered Customer or their authorized representative are entitled to receive the goods at the delivery location.
As per the Terms and Conditions, MAKRO is entitled to use the services of external hauliers when transporting goods to Registered Customers.
If a person fit to receive the goods is not present at the agreed time and in the location stipulated by the Registered Customer in the order, then the driver shall leave a notice of attempted delivery, and information that they shall make one more delivery attempt the following working day.
A failed delivery does not affect MAKRO's right to request and demand the price of transport.  If the Customer requests a repeat delivery, they acknowledge that MAKRO Cash & Carry is entitled to charge them the price of delivery again. 

VI. Payment
The Registered Customer is entitled to use the following payment methods for goods purchased via the e-shop service:
a) Payment in advance – online payment
b) Payment on delivery

VII. Returns of Non-perishable Goods
The Customer is entitled to return the goods within 14 days of their receipt, without stating a reason. For the avoidance of any doubt, goods which are perishable, or were subject to wear and tear or obsolescence, or were unsuitably stored, tampered with or incorrectly handled, cannot be returned.
The Customer shall return the goods to the Customer Service Department in MAKRO's wholesale centre, at their own expense. If the claim is recognized on site, and the Registered Customer does not agree to accept other goods as replacement for the returned goods, then the price of the returned goods shall be paid to them over the counter.
For the avoidance of any doubt or ambiguity, the Registered Customer acknowledges that, in the event of goods being returned as per this article, the price which the Registered Customer paid at the moment of delivery of the returned goods is the decisive price.  This article does not affect any of the Registered Customer's rights and obligations arising from valid legal regulations, or the Terms and Conditions, in relation to application of their rights from liability for defective goods (claims for defective goods).

VIII. Returnable Packaging
The prices of goods in returnable packaging include the deposit for this packaging. Information about the amount of the deposit is listed on the specific goods. The Registered Customer may bring back the returnable packaging, and receive their deposit, during operating hours in any of MAKRO's wholesale centres. The returnable packaging cannot be returned directly to the driver during "delivery" in case of the e-shop service, just like it is not possible to apply a corrective tax document (credit note) for returned bottles via the e-shop service.

IX. Claims
The Registered Customer is entitled not to accept goods which are damaged, defective or incomplete at the time of receipt. If the defects in the goods appear after receipt, then the Registered Customer has the right to apply their claim for defective goods in the Customer Service Department of any of MAKRO's wholesale centres.
If, at the time of their receipt by the Registered Customer, the goods are not in concord with the purchase contract, then the Registered Customer has the right to demand that MAKRO bring the goods into a state corresponding to the purchase contract, free of charge and without undue delay, by either exchanging the goods or repairing them, according to the Registered Customer's request, or the Registered Customer may request a reasonable discount from the price of the goods, or the Registered Customer may withdraw from the purchase contract.
The time period for dealing with the claim is suspended if MAKRO does not receive all the materials necessary for dealing with the claim (parts of goods, other materials etc.). MAKRO is obliged to request additional information from the Registered Customer in the shortest time possible.  The time period is suspended from this date until the delivery of the requested materials by the Registered Customer.

X. Special Provisions
The owner and operator of the "Online Range" service is MAKRO which, in accordance with Act No. 121/2000 Coll., on Copyright, as amended, is entitled to exercise property rights to the "Online Range" service. MAKRO owns all copyright to the actual content, including visualization and page design, and all the illustrations on these pages, as well as the databases at the e-shop service website. 
MAKRO reserves the right to restrict access to the "Online Range" service for a period absolutely necessary to maintain, repair or modify the system, or to introduce new elements to the e-shop service.  
MAKRO is not responsible for errors, omissions or technical difficulties which may appear while the e-shop service website is being used. If MAKRO learns of inaccuracies in the content, and if it is technically possible and economically viable, it shall repair the content in the shortest time possible. This does not affect MAKRO's responsibility for defects in goods which its Registered Customer purchased via the e-shop service within the meaning of valid legal regulations.
When processing Customers' personal data, MAKRO proceeds fully in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data, as amended, and handles all acquired personal data as confidential.  By concluding the purchase contract, the Customer consents to processing and collection of their personal data in the extent in which they supplied it, in MAKRO's database, from the successful fulfilment of the purchase contract to the time they express their disagreement with this processing in writing. The Customer confirms that all of the supplied data is truthful, otherwise they are responsible for the consequences of false data. Furthermore, they confirm that they were properly informed about their rights, and thereby acknowledge that they have rights as per § 11 and 21 of the Act, i.e. in particular that the provision of data is voluntary, that they may withdraw their consent at any time, free of charge, by writing to MAKRO's address, that they have the right to access the personal data and the right to correct this personal data, block, delete or remove incorrect personal data, etc., including other statutory rights to this data.  Customers' personal data is fully secured against misuse. MAKRO is not authorized to share Customers' personal data with persons other than those set forth below. MAKRO is entitled to share the data with external hauliers, with whom Customers' personal data is shared to the minimum extent necessary for the delivery of the goods. The Customer also acknowledges and consents to the possibility of the provided personal data being processed and transmitted outside the territory of the Czech Republic, under the same conditions. The personal data may also be made available to and shared with other companies in the METRO AG concern, as well as MAKRO's contractual partners, including social network operators such as for example Facebook, Twitter, YouTube, Linkedin, Instagram, Pinterest, Vimeo, Snapchat etc., for the afore-mentioned purposes, as well as for the purposes of providing information about MAKRO and its products and advertising activities, including the provision of samples for marketing purposes, i.e. offer of products and services, including the sending of information about organized events, products and other activities, as well as the sending of marketing messages by electronic means in accordance with the valid legislation, for the duration of the registration or until the withdrawal of this consent, whereby other data (for example transaction data) may also be assigned to this data. If the Customer discovers that the processing of the provided personal data is in conflict with the protection of their private and personal life (e.g. that the processed data is inaccurate), or in conflict with valid legal regulations, they may ask MAKRO to explain and rectify this situation. If the Customer's request is not accommodated, they have the right to turn directly to the Office for Personal Data Protection.


XI. Final Provisions
The Terms and Conditions govern the conditions of the e-shop service, and become an integral part of the purchase contract as soon as it is concluded between MAKRO and the Registered Customer.
The legal relationships not governed by the Terms and Conditions are governed by the General and Specific Conditions of the company MAKRO, effective from 01/01/2014.
The Terms and Conditions are governed by the valid legal order of the Czech Republic. Given the fact that the Contractual Party is not a consumer within the meaning of the valid legislation, relationships not governed by the Terms and Conditions are governed by Act No. 89/2012 Coll., of the Civil Code, as amended. 
MAKRO is entitled to change the Terms and Conditions at any time. The new version of the Terms and Conditions shall be effective on the day of their publication on the website www.makro.cz, unless MAKRO stipulates a later effective date for the specific change in the Terms and Conditions. Before every individual purchase of goods via the e-shop service, the Registered Customer is obliged to familiarize themselves with the effective version of the Terms and Conditions, and it shall thus be understood that if the Registered Customer purchases goods via the e-shop service after the change in the Terms and Conditions comes into effect, they agree with the new version of the Terms and Conditions in the full extent.
MAKRO is entitled to terminate the provision of the e-shop service at any time.
If any of the provisions of the Terms and Conditions is found to be invalid by the appropriate court, then the invalidity of that provision shall not affect the other provisions of the Terms and Conditions, which shall remain valid and effective.
If, in the event of an individual or repeated breach of the Terms and Conditions, MAKRO fails to exercise its rights which arise as a consequence of the breach, in no case may this be regarded as forfeiture of the rights, and it does not affect MAKRO's right to demand this fulfilment.  If MAKRO pardons a breach of any of the provisions of these Terms and Conditions, it shall not be understood as a pardon of future breaches of these provisions, or other breaches of other provisions of the Terms and Conditions.
MAKRO is not responsible for a breach of the Terms and Conditions if it was caused by factors which exclude its responsibility.

XII. Customer Support Contact Details:
e-mail: info@makro.cz
telephone line: + 420 844 999 111

XIII. Effectiveness of the Terms and Conditions
The Terms and Conditions become valid and effective on 01/01/2014.